Frequently Asked Questions
Everything you need to know about your Supertails shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. Express options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Return shipping is free for your first exchange.
How do I find the right size?
Please refer to our detailed Size Guide located on each product page. If you are between sizes, we recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All transactions are secured with industry-standard encryption.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
Supertails is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester.